Q: WHAT ARE YOUR SHIPPING OPTIONS?
A: We offer a variety of shipping options for you to choose from. These are:
Zipmail, Knutford Express, Bearer Delivery
Shapewears are shipped from the United States and the method of deliver may differ.
Note, due to the current Covid-19 pandemic, you may experience slight delays. We offer you the option of shipping providers at checkout.
Q: HOW DO I TRACK MY ORDER?
A: Depending on the shipping option you chose at checkout; your order will be processed within 24-72 business days. After your order is processed, you will receive an email and/or text message confirming that your order has been shipped. This email may also contain your tracking number (if one is available by the shipper.
Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
A: Please use the search bar to type in a description or keyword matching the item. If nothing is shown, it's likely that the item is sold out.
Q: What is considered a Final Sale?
A: All shapewear, sport bra and leggings are final sale. Refunds and exchanges are not permitted.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: Please contact your local post office location dependent on the shipping service your order was to be delivered by. If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at [email protected] and one of our representatives will be happy to assist you.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at [email protected].
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: Please send us an email @[email protected] as soon as possible if you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. Please note, we are not responsible for damages that occur after wearing or washing the item.