Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. Opentrenz does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via Email @[email protected].

Items must be in original condition. No clearance items, Shapewear or Sports Bra or leggings will be accepted.

Return shipping fee is the responsibility of the customer. We are no responsible to pay for return shipping .

Returns Process

Once your return is submitted via email, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.

Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we

Once we've determined your item is in good condition you will be emailed store credit information. Please allow 7-10 days for your return to be processed and finalized.

Final Sale Items

Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.

Shapewear, Sport Bra and leggings are FINAL SALE due to the delicate nature of the item.

Order Not Delivered or Returned to Sender

In the event that your order is returned to us as undelivered there will be a 30% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

Please ensure that your address is correct when you place your order.

By completing a purchase with us you are agreeing to our full return policy.